Consumer Protection: Expeditious Actions Needed to Implement a Government-wide Strategy and Related Efforts to Counter Scams

BIAS: Center
RELIABILITY: Very High

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GAO
22:23Z

What GAO Found Scams occur in a variety of forms and are a growing risk to consumers. Examples of a Scam Execution Process Note: Other types of contact methods, scams, and payment methods exist. At least 13 federal agencies engage in a range of activities related to countering scams.

The agency activities cover a spectrum of roles intended to prevent, detect, and respond to scams. However, each agency largely carries out these activities independently. None of the 13 federal agencies that GAO spoke with were aware of a government-wide strategy to guide efforts to combat scams, nor did GAO independently identify such a strategy.

In its April 2025 report, GAO recommended that the Federal Bureau of Investigation (FBI) lead a federal effort, in collaboration with other agencies, to develop and

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